FAQ
Frequently Asked Questions (FAQ)
How can I place an order?
To place an order:
- Add all desired items to your shopping cart.
- You can complete the purchase via our website checkout or through PayPal.
- If you wish to proceed with the website checkout, click the green "Proceed to Checkout" button in the upper right corner of the screen.
- If you prefer to use PayPal, click the dedicated PayPal button.
You will be redirected to the customer information page, where you must enter:
- Email address
- Full name
- Shipping address
If you have a valid discount code, enter it in the "Discount" field on the right side of the screen. Then click "Apply" to calculate and activate the discount on your order.
Click "Continue to Shipping Method" to proceed. Make sure to correctly enter your delivery address (if different from your billing address). After completing all fields, click "Continue to Payment Method".
Enter your payment details. If applicable, you may select the option to indicate that your shipping and billing addresses match.
Once all fields are filled out, click "Confirm Order." You will see the order summary with immediate confirmation on screen, along with a second confirmation via email.
If you encounter any issues during checkout, please contact our customer service at service@vitaexff.com.
What should I do if I receive missing or incorrect items in my order?
If products are missing or shipped incorrectly, please contact us at service@vitaexff.com.
Provide the transaction reference number (Order Number) and send a photo proof (file size under 1MB).
We will resend the correct item free of charge, and we won't ask you to return the wrong product—you may keep it as a gift from us.
How can I find out if my order has been successfully shipped?
You will receive a confirmation email containing the order number and all purchase details.
I would like to change the ordered items. What should I do?
It is possible to modify your order within 23:00 PDT (GMT -7) on the same day of purchase.
Send your modification request to service@vitaexff.com.
How do I add items to the cart?
Go to the product page you're interested in and select your preferences.
Click the "Add to Cart" button to be redirected to the cart page.
Enter the desired quantity in the field next to the product image.
After setting the quantity, you can continue shopping or complete your order immediately.
How to view the contents of your cart?
Click the shopping cart icon at the top of the website page.
From here, you can adjust the quantity of each item by updating the value in the designated field, or remove items by clicking the "Remove" link below the quantity.
How to remove items from the cart?
Click the shopping cart icon in the upper right corner of the screen to view all selected products.
Locate the item you wish to remove and click the "Remove" link below the quantity list.
The item will be automatically removed, and the page will update with the changes made.
How to change the quantity of an item in the cart?
Click the shopping cart icon in the upper right corner to view all products and their respective quantities.
Position the cursor in the "Quantity" field of the item you wish to purchase and enter the desired number.
The quantity and total amount will automatically update on the right side of the screen.
Which browsers are recommended for browsing the website?
Google Chrome, Safari, Firefox, Internet Explorer.
What payment methods are accepted?
We accept the four major credit cards (MasterCard, Visa, American Express, Discover), as well as PayPal and Apple Pay.
How to pay via PayPal?
PayPal is the easiest way to make online payments.
After adding all items to your cart and deciding to complete the purchase, click the "PayPal" button.
You will be redirected to the official PayPal website: enter the correct details for a fast and smooth transaction.
How to use a discount code?
Follow these steps:
Select the products and click the green "Proceed to Checkout" button.
On the next page, enter your personal information.
In the top right corner, locate the "Discount" field.
Enter the promotional code and click "Apply."
Verify that the discount has been correctly applied in the summary of amounts below.
What is the return and exchange policy?
Please consult our dedicated Return Policy on the website.
Our customer service is available 24 hours a day, 7 days a week, and will respond to your requests as quickly as possible.
How do I return an item?
For more information about return procedures, please contact us at support@vitaexff.com.
What is the order cancellation policy?
You may cancel your order within 23:00 PDT (GMT -7) on the same day of purchase. After this time, the request cannot be canceled.
Send your cancellation request to service@vitaexff.com.
Is it safe to place orders online on your website?
Yes. We take great care of the data you provide during checkout.
The server hosting the store encrypts all credit card information and personal data using the standard SSL (Secure Sockets Layer) protocol.
Is it safe to enter your credit card details on your website?
To ensure secure payments, our website uses a reliable and protected payment gateway with data encryption via AES-256 standards.
My personal data is kept confidential?
All the information you provide to us is private and confidential.
We do not share, rent out, or sell your personal data without your consent, except where required by law.